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In order for your activity to start at the correct time, we ask you to arrive 5-10 minutes early when possible. If you are going to be late, kindly call us on +33 1 86 95 81 02. We will inform your Welcomer to do his/her best to slightly postpone the departure (up to 15 minutes) without penalizing the rest of the group if you have booked a group activity. If this is on a private basis, your Welcomer will wait for you for up to 30 minutes, but will then have to shorten the activity.

In case you finally cannot make it and miss the departure, no refund will be given.

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